1.     SUBJECT

The Terms and Conditions of Use (TCU) or End User License Agreement (EULA) constitute a contractual document governing the terms of interaction between a service provider and its users. 

The terms and conditions of use do not constitute a binding document. It is an optional document that may be submitted to the user of a service to govern its use. 

It is a contractual document. It is qualified as an adhesion contract as opposed to a negotiated contract. The service user chooses to accept or reject them but does not negotiate their content with the service operator. 

Like any contractual document, the terms and conditions of use commit the service user and its operator to respect their content.

2.     PREREQUISITE

Please read carefully the following Terms and Conditions of Use before starting to use the MOMOKASH service. Its use implies that you certify having read them and accept them without reservation. In case you do not accept the TCU or have reservations, please do not use this Mobile Application. 

To conclude these terms and conditions of use, and access the MOMOKASH mobile application, you must be over 21 years old. 

If you are not in Cameroonian territory, this service is not intended for you. 

If you are Cameroonian and reside in a conflict zone, the MOMOKASH service may be refused to you according to the terms of the clauses stipulated in these terms and conditions of use.

The acceptance of these general terms and conditions of use is done in the dialogue that is triggered when a user dials the USSD code *036# or any other communicated USSD code from their mobile phone to consume the MOMOKASH service. The user thus accepts the particular conditions, concluding the agreement between the MOMOKASH service and themselves (the customer). 

This acceptance grants the MOMOKASH service (via Mobile Money Corporation) the right to debit the customer’s mobile money account in case of total non-repayment of a mobile loan. 

CREDIX.CAM SA reserves the right to modify these general conditions, and will publish updated versions at the following URL address: https://www.credixcm.com or via the partner payment service provider. Any use of the general conditions thus modified will constitute tacit agreement by the customer.

• USSD Code (Unstructured Supplementary Service Data): Protocol or interface used by a GSM terminal to communicate with the operator’s server providing a service. 
• MOMOKASH Savings Account: Virtual electronic account that MTN MoMo users can open through the CREDIX MOMOKASH platform in the books of the partner Financial Institution by transferring money from their MoMo to their special remunerated accounts called MOMOKASH savings accounts. 
• Particular Conditions: The customer’s personalized digital offer that they receive on their mobile phone during MOMOKASH loans or savings and where the specific nano-credit or savings conditions of the customer are defined (via SMS). 
• Repayment Date: Date on which the amount to be repaid indicated in the customer’s particular conditions is requested or any other date that the bank or MOMOKASH MFI may communicate via the MOMOKASH platform. 
• Service Fees: Amounts corresponding to a percentage of the initial loan amount deducted by the CREDIX system from repayments made by customers who have benefited from a MOMOKASH or CORPOCASH nano-credit in remuneration for this instant loan service and for the benefit of the partner Financial Institution, CREDIX and its partner MMC. 
• Financial Institution: Bank or Microfinance Establishment (MFI) having signed a SAAS “software as a service” contract with CREDIX.CAM SA company, holder of the MOMOKASH platform and using it as a tool for collecting small deposits and granting nano-credits. 
• Interest: Amounts corresponding to a percentage of the savings amount to be automatically debited by the MOMOKASH system from the partner Financial Institution’s MoMo MOMOKASH Account in order to constitute a provision in CREDIX’s MoMo MOMOKASH Account to remunerate all deposits made by customers on their MOMOKASH savings accounts. 
• MTN MoMo: Mobile Money service of the Payment Service Provider Mobile Money Corporation. 
• Amount to be Repaid: Designates the total amount to be repaid for the mobile nano-credit/micro-credit obtained by the customer, including all service fees and any penalties. 
• MOMOKASH Nano-credits: Very small loans between 500 and 100,000 FCFA that the partner FINANCIAL INSTITUTION can, thanks to the MOMOKASH technology platform, grant by mobile phone to an MTN MoMo user, for a duration between 15 days or 30 days depending on whether the loan is rescheduled. 
• PIN: Personal Identification Number, confidential, delivered to the customer during their registration on the MOMOKASH platform, thanks to which they can access it and which allows them to use their MOMOKASH account and be recognized for their nano-deposit and nano-credit operations. 
• Payment Service Provider (PSP): Mobile Money Corporation, holder of a payment establishment license issued by COBAC (Central African Banking Commission) and signatory of an interconnection contract with CREDIX.CAM SA company, holder of the MOMOKASH Technology Platform. 
• CREDIX System: Or technology platform is a technology system comprising all tools, hardware, software and servers belonging to CREDIX, which is used by the partner Financial Institution to facilitate and offer its loan granting and savings collection activities to the public, particularly to MTN MoMo users. 
• User: Designates any natural person residing in Cameroon, holder or having the enjoyment of a Mobile subscription who has subscribed to the MOMOKASH platform service through the short number (*036# or any other USSD code that will be communicated to them). 
• Mobile Loan: This is the loan granted through the CREDIX system. 

The activity of managing savings accounts and nano-credits on the MOMOKASH Technology Platform (CREDIX system) falls under the responsibility of Financial Institutions approved by COBAC (regulatory body of the financial sector in the CEMAC zone) which use said system as a tool for diversification and improvement of their working methods.

1. Subscription to MOMOKASH service and user authorisations

Before accessing the MOMOKASH loan, the mobile money user must first subscribe to the service. The subscription is validated when the customer pays non-refundable subscription fees of 500 FCFA to the MOMOKASH system by mobile money. 

Through this subscription: 

A. Acceptance of General Conditions 

The customer accepts these general conditions and authorizes MOMOKASH to use their mobile money account for savings, loans, repayments and automatic debits. 

B. Authorization for Access to Personal Information 

The customer authorizes MOMOKASH to have access to all their personal information from the Mobile Operator, in compliance with Law No. 2024/017 of December 23, 2024 relating to the protection of personal data. 

C. Specific Authorizations for Recovery 

The customer expressly accepts that: 

1. Recovery via Multiple Accounts: The repayment of their debt will be made from all Mobile Money accounts associated with phone numbers registered in their name, including but not limited to MTN Mobile Money, Orange Money accounts, and any other electronic money service operational in Cameroon. 
2. Pledge Authorization: In case of non-repayment within contractual deadlines, they authorize CREDIX to pledge and transfer sums available on their Mobile Money accounts with various electronic money operators. 
3. Automatic Debit Authorization: They authorize all Payment Service Providers, partners of the CREDIX system, to debit due amounts from all Mobile Money accounts associated with phone numbers registered in their name, covering the principal amount of the loan, service fees, any penalties and all costs associated with recovery procedures, including legal fees and court costs. 

D. Consent for Data Sharing 

The customer expressly consents to their personal data being shared for the following purposes: 

1. Credit Assessment: Sharing with partner financial institutions and credit bureaus for creditworthiness assessment and credit risk management. 
2. Regulatory Compliance: Transmission to competent authorities (COBAC, BEAC, tax and judicial authorities) within the framework of reporting obligations, anti-money laundering and prosecutions. 
3. Service Improvement: Behavioral analysis for improvement of CREDIX products and services, including scoring and adaptation of offers. 
4. Commercial Partnerships: Sharing with technology partners and mobile operators for the provision and improvement of mobile payment services. 
5. Physical Recovery: Sharing with recovery agencies, bailiffs, and other recovery professionals to facilitate debtor location and execution of amicable and judicial recovery procedures in case of payment default. 

Authorized Partners: Data may be shared with partner Financial Institutions approved by COBAC, MTN Cameroun SA, Mobile Money Corporation, authorized credit bureaus, CREDIX.CAM SA and its subsidiaries, agents and representatives of Financial Institutions in the context of recovery operations, approved recovery agencies, bailiffs, and any other technical partner necessary for service provision, subject to signing appropriate confidentiality agreements. 

Types of Data Shared: Within the framework of the purposes mentioned above, the following types of data may be shared: 

• Identification Data: Name, first names, date and place of birth, identity card number, unique identifier number, profession, residential address 

• Contact Data: Phone numbers (primary and secondary), email address, postal address 

• Geolocation Data: Historical and real-time GPS coordinates obtained via mobile phone location services 

• GSM and Mobile Money Data: Transaction history, account balances, telephone traffic data, network usage patterns 

• Contact-related Data: Telephone contact list, frequency and nature of communications with these contacts 

• Behavioral Data: Movement habits, service usage frequency, consumption profiles 

• Financial Data: Declared or estimated income, other financial commitments, credit history 

E. Consent for Marketing Communications 

The customer accepts to receive personalized marketing communications: 

1. Types of Communications: SMS, phone calls, push notifications, and emails relating to promotional offers, new products, and financial services from CREDIX and its partners.
2. Personalization: Communications will be personalized based on their credit profile, transaction habits, and presumed preferences. 
3. Unsubscription Right: The customer may at any time unsubscribe from these communications by choosing the “stop marketing” option from the “my account” menu or by contacting customer service at +237 681 480 507. 

F. Data Subject Rights 

In accordance with Law No. 2024/017 of December 23, 2024, the customer has the following rights: 

1. Right of Access: Obtain confirmation that their data is being processed and access to this data 
2. Right of Rectification: Correct inaccurate or incomplete data 
3. Right of Erasure: Request deletion of their data under certain conditions 
4. Right of Portability: Retrieve their data in a structured format 
5. Right of Opposition: Object to the processing of their data for certain purposes 

These rights may be exercised by contacting the CREDIX Data Protection Officer at: dpo@credixcm.com or by postal mail to CREDIX.CAM SA, P.O. Box 14209 Yaoundé. 

G. Data Security 

CREDIX commits to implementing appropriate technical and organizational measures to protect personal data against any unauthorized access, alteration, disclosure or destruction. 

H. Data Retention 

Personal data is retained for the duration necessary for the purposes for which it is processed, and for a maximum of 10 years after the end of the contractual relationship, except legal obligation for longer retention. 

I. Annual Review 

As the MOMOKASH general conditions are subject to annual review, users who have already subscribed to the MOMOKASH service must re-subscribe to the revised general conditions at the beginning of each year before granting any new loan. In this case, the cost of the new subscription is set at 300 FCFA non-refundable. 

2. Mobile nano-credits concept

Mobile nano-credits are emergency mobile consumer loans that can be made on a terminal. Mobile nano-credits are non-overlapping and may be granted to adult natural or legal persons. The minimum value is 500 FCFA and the maximum amount cannot exceed 100,000 FCFA. 

The validation of the amount of mobile loan requested by the customer is sovereignly evaluated by the partner Financial Institution according to a pre-registered rating in the MOMOKASH platform that ensures consistency. 

The duration of the nano-credit is 15 days, from the date of electronic transfer of the loan to the customer’s Mobile Money account or to any other Mobile Money account designated by them. 

In case of non-repayment of a loan, the loan (including service fees) is automatically renewed (only once) the day after the due date, under the same conditions as the initial loan. 

The loan renewal takes place after an attempt at complete recovery by automatic debit of the customer’s account at the end of the 15th day of the loan without success. 

Following this unsuccessful attempt at complete loan recovery, an automatic debit mechanism of the customer’s account triggered by any funding of this customer’s account is put in place.

3.     Service fees

(i)    MOMOKASH service fees

Service fees represent 7.5% of the principal of loans granted by the Financial Institution for a duration of 15 days from the date of electronic transfer of the loan to the customer’s Mobile Money account or to any other Mobile Money account designated by them. 

MOMOKASH service fees collected in the Financial Institution’s collection account opened at MMC as well as penalties must be distributed by the Financial Institution among all system actors in accordance with the corresponding consensual distribution grid. 

(ii)   CORPOCASH service fees

This product is divided into three as follows: salary advances, business loans and professional loans (liberal cash). 

The partner Financial Institution alone determines the amount that each of its customers can borrow via the CREDIX system. This customer information produced by the Financial Institution is parameterized in the CREDIX system to allow automated digital loans. Service fees defined by the bank (between 0% and 15% according to regulation) are applied to each loan granted to the FINANCIAL INSTITUTION’s customer for a non-renewable period of 30 days. 

The responsibility for recovering this product lies primarily with the partner Financial Institution, which must, at maturity, automatically debit its customer’s bank account in repayment of their debt. However, in case of insufficient funds in its customer’s bank account, the Financial Institution may rely on the CREDIX system’s automatic debit mechanism on its defaulting customer’s MTN MoMo account. 

CORPOCASH service fees collected in the Financial Institution’s collection account opened at MMC as well as penalties must be distributed by the Financial Institution among all CREDIX system actors in accordance with the consensual distribution grid relating thereto.

To use a MOMOKASH nano-credit or a CORPOCASH micro-credit, the customer dials the USSD code *036# or any other USSD code provided on their mobile phone and chooses the options displayed in the menu at their convenience. At the end of this electronic exchange, the loan may be granted or refused. 

The Customer acknowledges and accepts that their mobile loan application via the CREDIX system creates no contractual relationship between the lending Financial Institution and them before said loan is actually transferred to their Mobile Money account or to any other Mobile Money account designated by them. 

1. MOMOKASH of the mobile nano-credit guarantee

To guarantee that in case of insolvency the lending Financial Institution recovers its rights, the customer authorizes all Payment Service Providers partners of the CREDIX system to debit their Mobile Money account to repay their debt which consists of the principal loan plus service fees and, where applicable, penalties. 

The customer undertakes not to contest with the Payment Service Provider the amount of sums that the CREDIX system claims from them: Any dispute can only be made with CREDIX General Management or in case of non-conciliation before the courts of Yaoundé and Douala. 

It is understood that the irrevocable transfer order, which the customer validates on the platform, is only triggered and automatically executed by the Payment Service Provider when said customer has not repaid their debt within 15 days or when the customer is declared insolvent by the CREDIX system. 

Insolvency is established when, after the due date, the current loan (principal + service fees) has been renewed and this renewal has been subject to penalties on the 31st day of the loan. 

2. Notification in the particular conditions of the MOMOKASH mobile nano-credit

In the MOMOKASH menu of their phone, the customer receives a USSD notification in the MOMOKASH menu of their phone, proposing the Financial Institution willing to grant them a loan and the loan granting conditions. In case of acceptance, the customer receives an SMS message confirming that the loan has been approved. 

3. MOMOKASH nano-credit rating

To avoid having to process users‘ loan applications on a case-by-case basis, which would result in the inability to manually process the large number of desired applications, the partner Financial Institution opts for a prior and automated credit analysis which consists of recording in a credit rating file, the factors that allow the CREDIX system, in collaboration with the partner Payment Service Provider platform, to assign ratings that frame and determine loan limits. 

4.     Credit limit

The determination of the credit limit is based on the rating attributed by the CREDIX system to the customer based on the credit rating validated by the partner Financial Institution. 

Customers wishing to withdraw money from their MOMOKASH account must enter the short code *036# or any other USSD code provided. A menu will appear allowing them to choose the withdrawal option then follow the procedure suggested by the menu.

1. Repayment of a MOMOKASH mobile loan

The duration of a MOMOKASH nano-credit is 15 days renewable once. 

At the latest on the due date, the customer is obliged to repay the loan consisting of the principal plus the corresponding service fees. 

If the customer does not know how the amount to be repaid has been calculated, they can call the indicated MOMOKASH Customer Service for an explanation. However, the customer may consult an independent financial advisor for more explanations. The lending Financial Institution will not be held responsible for any inaccurate explanation or statement obtained from Customer Service. 

The loan is deemed transferable as soon as it is placed in the customer’s mobile money account or to any other Mobile Money account designated by them. 

The customer can then choose to repay it partially, provided they ensure that the debt is extinguished on the loan due date. 

The day after the due date, if the customer has still not fully repaid, the loan balance is automatically renewed under the same conditions as the initial loan with the implementation of an automatic debit mechanism of the account with each recharge until complete debt repayment. 

The customer who wishes to repay the loan enters the USSD code *036# or any other USSD code provided, selects the “repay” option from the menu, then follows the different steps displayed for guidance.

2. Forced recovery and penalties

The day after the first loan due date, the automatic recovery procedure, which consists of asking the PSP to execute, within the limit of the claimed sum, the automatic transfer orders (unconditional auto debit) that the customer “signed” when requesting the loan is triggered. 

The request for execution of the irrevocable transfer order “signed” by the customer will only be used as compensation if the customer’s MOMOKASH account is insufficient, empty or non-existent. 

Debtor customers on the due date of the renewed loan are deemed insolvent, may be blacklisted in the CREDIX system and will no longer be eligible for loans, unless they pay their debt in full and after a suspensive period of 1 month has been observed. 

The MoMoKash forced recovery procedure complies with Law No. 2019/021 of December 24, 2019 laying down certain rules relating to credit activity in the banking and microfinance sectors in Cameroon. This law notably exposes the insolvent debtor to banking prohibition, fines and imprisonment. 

The MoMoKASH forced recovery is a two-phase process: 

• The amicable recovery phase 

• The judicial recovery phase 

The amicable recovery phase begins on the 31st day. 

Insolvent customers are contacted by SMS, call, via their social networks (WhatsApp, etc.) or by any other means to again inform them of the amount of their debt, the urgency of repayment and to negotiate a repayment plan. 

This phase concludes on the 45th day. 

The judicial recovery phase begins from the 46th day and is conducted by recovery firms (lawyers or other partners expert in the recovery field) mandated by Financial Institutions through CREDIX.CAM SA. It may be carried out with the support of judicial police officers seized by the mandataries. Summons issued by these services will be scanned and communicated to concerned customers via WhatsApp or any other appropriate means, so that they present themselves at the police station or gendarmerie brigade to answer for the banking insolvency facts reproached to them. From the 46th day of delay, any insolvent customer is required to repay their debt (remaining principal due + service fees + penalty), with a 20% increase covering procedure fees and fees of recovery firms mandated by CREDIXCAM. These fees are automatically deducted from the customer’s account upon any recharge or may be voluntarily paid by the latter to the platform. 

If the insolvent customer does not pay their debt after 60 days, their file may be transmitted to the Public Prosecutor by the diligence of MoMoKash recovery partners. From the 60th day, if the Public Prosecutor’s office is seized by recovery partners mandated by CREDIX, court fees as well as any damages are then entirely at the expense of the insolvent customer.

Upon the expiration of a period of thirty (30) days from the date the loan is granted, and in the absence of full repayment of the debt by the Client, including the principal and service fees, a fixed penalty of five thousand (5,000) CFA francs shall be applied to the Client.

• t is understood that the MOMOKASH loan is only granted to the user by the Financial Institution duly authorized by COBAC for this purpose and that Mobile Money (MMC), in collaboration with its value-added service provider CREDIX.CAM SA, has the sole role of managing the application solution allowing its realization.. 

• In case the customer is granted a loan, the MOMOKASH platform will open for the customer, based on personal information collected from MMC (KYC), an identified bank account (Financial Institution account) in which the amount of the loan granted to the customer will be credited.

• By validating the appropriate icon in the MOMOKASH menu of their terminal, the customer thus instructs the eponymous platform to debit their bank account at the Financial Institution opened at the time of loan granting, in order to credit their existing mobile money account or to any other Mobile Money account designated by them at MMC, via the Financial Institution’s mobile money payment account at MMC.

• The mobile money payment account that the Financial Institution opens at MMC is intended to transform loans transferred to it from Financial Institution bank accounts of customers in the form of fiduciary money into electronic money on one hand, and on the other hand, to transform repayments made by debtor customers in the form of electronic money into cash to be transferred to debtor customers’ bank accounts.

• To repay their loan, the customer must, from their terminal, instruct the MOMOKASH platform to debit, in one or several times, their mobile money account at MMC for the amount of their debt to credit the lending Financial Institution’s electronic payment account for the same amount, thus canceling the debt paid in their existing bank account at this Financial Institution.

• By validating the General Conditions, the customer explicitly authorizes the lending Financial Institution to automatically debit their mobile money account at MMC for the amount of their debt to credit the Financial Institution’s payment account, if at the expiration of the MOMOKASH loan period, the customer has not voluntarily settled their debt.

The Customer acknowledges that their acceptance of the particular conditions that preceded the granting of their nano-credit or acceptance of their savings, and in which appears the name of the Financial Institution covering their operation and which they could have refused, is equivalent to their free choice of the financial institution.

By accepting these terms and conditions, the user authorises the lending financial institution, acting through the MOMOKASH platform, to request from its partner payment service providers (PSPs) all personal information and data held by them for the purpose of offering and managing CREDIX products and services, including any other information that may enable the said financial institutions to better identify the user, manage their risk and comply with the regulatory requirements of the banking sector and ‘Know Your Customer’ assessment procedures.” 

By accepting these terms and conditions, the user authorises and consents to partner payment service providers (PSPs) and lending financial institutions acting via the MOMOKASH platform to disclose any personal information they may hold about the user which could be used for the optimal management of the user’s MOMOKASH transactions on the platform. 

The user hereby also authorises that, in connection with applications for nano-loans, partner financial institutions acting via the MOMOKASH platform reserve the right to request, where necessary and at any time, and to obtain additional information. Failure to provide such information in a timely manner may result in the rejection of the mobile nano-loan application or the suspension of the nano-loan service for that customer. 

a) In the event of default: Without prejudice to the other provisions of these General Terms and Conditions, the CREDIX system, acting on behalf of its partner financial institutions, may exclude users from its system and thereby cease to accept their applications for nano-loans or refuse to credit their MOMOKASH savings accounts, in the event of the customer’s default for various reasons.  

b) If the financial institutions operating through the CREDIX system terminate their relationship with the PSP for any reason, the customer will be notified of this by the CREDIX system. 

c) Upon termination of any Agreement with the Customer, all amounts due for refund shall be payable in full. 

If the customer is unable to pay the full amount due by the stipulated deadline: 

The Financial Institution, acting through the MOMOKASH platform, shall be entitled to charge the customer reasonable costs (including legal costs, where applicable) incurred in the debt recovery process, up to the last cent of the amount to be repaid. 

The lending financial institution cannot be held liable for any errors or failures resulting from equipment malfunction at the user’s premises, nor for any loss or delay resulting from a failure of the partner PSP’s system. 

The user agrees and acknowledges that they are solely responsible for protecting and making proper use of their equipment and for ensuring the confidentiality and security of their confidential information. 

The customer must immediately notify the MOMOKASH platform via its Customer Service department in the following cases: 

• Where the User has reason to believe that their PIN or MOMO password is, or may be, known to an unauthorised person and/or has been compromised; 

• Where it has reason to believe that unauthorised use of the Services has occurred, may have occurred or may occur, and that a transaction may have been fraudulently carried out or compromised. 

The customer must at all times comply with the security procedures notified to them from time to time by the MOMOKASH platform, or any other procedures that may apply to the services from time to time. 

The customer must never exploit or use the CREDIX System in a manner that is detrimental to the lending Financial Institution.

The lending financial institution, acting through the MOMOKASH platform, shall not be liable for any loss or damage suffered as a result of or in connection with: 

• any circumstance whatsoever beyond the control of the CREDIX system, including but not limited to force majeure or errors, interruptions, delays or unavailability of the system, terrorist attacks or war resulting in equipment failure, power cuts, adverse weather or atmospheric conditions, and a failure of the public or private telecommunications system. 

If, for any reason whatsoever, the MOMOKASH services are disrupted or unavailable, the Financial Institution acting via the MOMOKASH platform shall be solely responsible for restoring the availability of the services as soon as possible. 

No dispute between the customer and their mobile phone operator shall entitle them to avoid their obligation to pay the amount due.

The user undertakes not to infringe the intellectual property rights of the MOMOKASH service. 

The customer hereby expressly agrees and authorises the CREDIX system to share their personal information with its financial institutions and other technical or other partners, or to disclose, receive, record or use their personal information held by them. 

Consequently, under the terms of these Terms of Use, the user waives any rights or claims they may have against the CREDIX system and its partners in relation to the disclosure of the aforementioned information by them or for their purposes.

The MOMOKASH service may send transaction details via text message or any other technological means to the customer’s mobile phone number, whether or not it is linked to the customer’s MOMOKASH or mobile money account.

Any dispute arising out of or in connection with these Terms and Conditions that is not resolved by MOMOKASH Customer Services may be brought before the courts of the Republic of Cameroon, which shall have exclusive jurisdiction.

In the event of any inconsistency between these general terms and conditions of use and the specific terms and conditions relating to the customer’s USSD menus, the provisions of the customer’s specific terms and conditions shall prevail.

In the event of a complaint regarding the processing of personal data, the customer may: 

1. Contact CREDIX customer service on +237 677 250 311 
2. Contact the Data Protection Officer at dpo@credixcm.com 
3. Lodge a complaint with the Cameroonian Data Protection Authority (once it is operational) 

Important: The customer acknowledges that geolocation data, contact details and GSM/Mobile Money information constitute sensitive data necessary for the proper functioning of the microcredit service and for debt recovery procedures. The use of this data is strictly limited to the stated purposes and is subject to enhanced security measures. 

No transfer of personal data to third countries will take place without the prior authorisation of the Cameroonian Data Protection Authority and without appropriate safeguards for data protection.

By subscribing to the MoMoKash service, I, the undersigned, hereby acknowledge and accept the terms and conditions, including the Terms of Use and the Privacy Policy. 

This Amendment No. 1 pertains to the General Terms and Conditions of Use of the MoMokash Agent Finance (AF) product, which is a derivative of the classic MoMoKash product.
Therefore, this partnership agreement between the client and the CREDIX platform, the terms of which are contained and available online at the link https://credixcm.com/terms-and-conditions/, is modified by this Amendment as follows:

Based on the same operational principle as the classic MoMoKash, MoMoKash Agent Finance is a technological solution that enables a consortium of banking and/or microfinance institutions to grant instant nano-loans remotely and by phone to any holder of an electronic wallet with an Operator and recognized by the Operator as an agent commonly referred to as a “coll box” or “Mobile Money point.”
AF loans are exclusively intended for the Distributor Agents of MTN products (Air time and Mobile Money) initially identified and scored by MMC.

The subscription to the AF product costs 1,000 FCFA per year. It is done using the merchant SIM card number or the personal number, referring to the merchant SIM card.

The amounts for AF loans range between 500 and 100,000 FCFA and are non-cumulative.

The service fee for the AF loan is 0.3% per day on the principal amount of the debt until the 30th day.

The duration of the Agent Finance loan is seven (7) days.
On the eighth (8th) day of the AF loan, if the debt has not been fully settled, the platform will initiate forced collection through its auto-debit system on the lender’s number or any other number identified in the name of the beneficiary of the debt.

On the eighth (8th) day of the AF loan, if the client has not fully settled their debt, a penalty of 1,000 CFA will be added to the remaining amount of the debt.
This penalty will increase by 1,000 FCFA each week (7 days) until the 30th day, at which point the case will be referred for forced collection to the experts.

On the 30th day of the debt, the interest calculation stops, and the case is referred for pre-judicial or judicial collection.
On the thirtieth (30th) day of the debt, if the client has not fully settled their debt, it will be increased by 20% to cover the procedure fees with the Lawyer or any other procedure deemed necessary by CREDIX CAM.
The payment of procedure fees with the expert (Lawyer or others) is the responsibility of the client. To this effect, CREDIX and/or MMC will make their platform available to the collection agency for the receipt of these fees without any deductions.

This Amendment forms an integral part of the partnership agreement available online at the link https://credixcm.com/terms-and-conditions/. The provisions that have not been amended remain applicable.

These special conditions MOMOKASH GO Loan are in addition to the general conditions MOMOKASH classic still in effect for this service, as well as the customer path to be approved electronically through the short numbers *036# (or any other short number communicated for this purpose) by the subscriber of the product on the platform CREDIX.

All these contractual documents constitute the General Terms of Use (GTU) or End User License Agreement (EULA) governing the terms of interaction between the service provider and its users, who must comply with them.

Therefore and prior to any validation of these and other conditions of service MOMOKASH GO the user declares to have read and approved the general conditions MOMOKASH at the following URL: https://www.credixcm.com/ or via its mobile operator partner.

MOMOKASH GO is an instant digital nano-credit product based on the same operational principle as the classic MOMOKASH,with the difference that the loans are for pre-selected MTN Mobile Money Clients.

The targeted beneficiaries can thus access and refund their MOMOKASH GO loans, following the ATADAWAC principle (“Any Time, Any Device, Any Place, Any Content”), that is, from their cell phones, anywhere and anytime, without the need to go to the counter of a bank or a Micro Finance Institution.

The customer benefits from the service by dialing the short code *036# (or any other short number communicated for this purpose) to communicate with the platform and carry out his cancellation or refund operations with banks or Micro Finance Institutions (MFIs) of the MOMOKASH GO system.

The amount of the MOMOKASH GO loan is between 50 and 10 000 FCFA maximum, depending on the credit limit that MTN MMC grants to the customer.

The credit limit to the customer is calculated on the basis of a scoring model validated by MTN, CREDIX.CAM SA and the partner banks and EMFs without exceeding the maximum limit of 10 000 FCFA.

The maximum duration of the loan is 15 days, non-renewable, from the moment the lending bank or MFE actually transfers the loan amount to the beneficiary’s wallet.

However, it can be repaid before its maturity by the beneficiary.

The subscription to the service is free and is effective when the beneficiary uses the MoMoKash Go loan deposited in his MTN MoMo account. However, the beneficiary can cancel at any time the loan received within 48 hours after receiving it, provided that he/she has not made use of it.

The subscription to the MOMOKASH GO service is free.

The MOMOKASH GO loan is deemed granted to the MTN MoMo customer when the lending MFE’s wallet is debited with the loan amount and successfully transferred to the beneficiary’s wallet and the beneficiary makes partial or full use of it within 48 hours. Otherwise, the loan is automatically cancelled.

The MoMoKash Go loan is a 0% service charge loan.

The MoMoKash Go loan is automatically cancelled by self-debit 48 hours after its deposit in the beneficiary’s MoMo account in case of non-use.

The beneficiary may cancel the loan received at any time within 48 hours of receipt of the loan provided it has not been used by dialing the USSD code *036# (or any other short number provided for this purpose) by selecting the “cancel” menu option.

To pay off their MOMOKASH Go debt, the beneficiary dials the USSD code *036# (or any other short number provided for this purpose) selects the “pay off” option from the menu, and then follows the various steps displayed to guide them.

The loan is deemed to be transferable as soon as it is placed in the beneficiary’s wallet and its partial or total use within 48 hours of its placement.

The debt to be repaid consists of the principal loan only.

If the beneficiary does not voluntarily repay his debt within 30 days, he hereby authorizes MMC and any other wallet holder in his name, to self-debit the amount of his debt, in order to credit the amount of the lending MME, without the need for any other prior procedure for this forced repayment.

The insolvency of the beneficiary is established after 30 days following the partial or total use of the loan.

Under these conditions, the beneficiary may be subject to legal proceedings in accordance with Law No. 2019/021 of 24 December 2019 to set out certain rules concerning credit activity in the banking and microfinance sectors in Cameroon.

The defaulting beneficiary agrees not to dispute with the host of his wallet, the amount of money that the MOMOKASH Go system claims:

Any dispute can only be made at the lending MFE or at its agent CREDIX.CAM SA, or in case of non-conciliation in the courts of Yaoundé and Douala.

The statements of insolvency are drawn up by CREDIX.CAM SA on behalf of the lending banks or EMFs, on the basis of a slip that it sends to the hosts of the defaulting Agent’s wallet to practice self-debits or any other existing sanction.

INFOTECH SA, a public limited company incorporated under Cameroonian law with a share capital of 1,500,000,000 FCFA, whose registered office is situated in Yaoundé, registered with the Yaoundé Trade and Movable Property Credit Register under number RC/YAO/2014/ M/170, represented by Mr KENFACK Blanchard, Managing Director (hereinafter ‘the Seller’ or ‘INFOTECH’), is engaged in the distribution and sale of domestic gas and offers its customers the option to purchase its kits via instalment payments, through the ‘MoMoKash Pay Later’ digital platform operated by CREDIX. CAM SA (“CREDIX”), backed by the MTN Mobile Money (MoMo) infrastructure.1> 2>

This credit sales mechanism is governed by a Framework Agreement entered into between CREDIX.CAM SA and INFOTECH SA. In accordance with this Framework Agreement, CREDIX.CAM SA is not a party to this contract: it acts exclusively as a technology provider and operator of the Platform on behalf of the Seller. This sales contract is entered into directly, and exclusively, between INFOTECH SA and the Beneficiary identified below, who retains full commercial and contractual liability towards its customer. 

The Beneficiary acknowledges that, prior to signing, they were informed of the terms and conditions of sale, financing, warranty and the processing of their personal data as set out below, in accordance with Cameroonian Law No. 2011/012 of 6 May 2011 on consumer protection. 

1.1 The Seller 

INFOTECH SA, RC/YAO/2014/M/170, represented by Mr KENFACK Blanchard, Managing Director, hereinafter referred to as ‘the Seller’. 

1.2 The Beneficiary / Purchaser 

The Beneficiary certifies that they are of legal age, have full legal capacity, and declares that the above information is accurate; they alone shall be liable for any inaccuracies therein. 

The purpose of this contract is the instalment sale, by the Seller to the Beneficiary, of the PLEINGAZ Kit described in Article  3, for a price payable by way of an initial contribution (deposit) followed by interest-free monthly instalments, financed via the  MoMoKash Pay Later platform.12>

This is neither a cash loan nor a credit facility  credit facility within the meaning of the COBAC regulations applicable to credit or microfinance institutions: the  Seller simply grants a payment deferral on the sale price of an asset, without any interest surcharge. 

4.1 Fixed price and zero rate 

The sale price specified in Article 3 is fixed, final and the same, whether payment is made in cash or in instalments. No interest, administration fees or surcharges are applied to the Beneficiary in respect of payment by instalments (nominal interest rate: 0%). The cost of the scheme is borne exclusively by the Seller under its Framework Agreement with CREDIX, and is under no circumstances passed on to the Beneficiary in the price paid. 

4.2 Deposit and payment schedule 

Deposit paid on subscription: {amount} FCFA 

Balance to be financed: {price − deposit} FCFA, repayable in  {number} equal monthly instalments of {monthly instalment amount} FCFA each, over a maximum period of 6 months (180 calendar days) from the date of delivery. 

The detailed payment schedule (dates and amounts for each instalment) can only be drawn up following confirmed delivery of the Kit (Day 0), which constitutes the starting point for calculating the instalments. It forms part of Annex 1 to this contract, which is generated and sent to the Beneficiary by the Platform upon confirmation of delivery, and forms an integral part of the contract in the same way as the main body of the contract. 

Unless a different frequency is expressly specified in Annex 1, the due date n is calculated as J0 + (30 days × n), where J0 is the delivery date confirmed by the Beneficiary in accordance with Article 7. 

4.3 No late payment penalty 

No late payment penalties shall be imposed on the Beneficiary under this contract. This does not exempt the Beneficiary from their obligation to make payment on the agreed due dates, nor does it preclude the recovery measures described in Article 10. 

In the event that a late payment penalty or recovery costs are introduced by way of an amendment, their combined amount, together with the cost of financing, shall under no circumstances cause the total cost of the loan to exceed the maximum annual percentage rate (usury rate) set by the BEAC/COBAC for the relevant category of loan; any amount exceeding this limit would automatically be reduced to that ceiling. 

4.4 Early repayment 

The Beneficiary may, at any time and free of charge, make a voluntary early repayment, in full or in part, which will cancel or adjust the remaining direct debits accordingly. 

The Beneficiary may cancel this order, free of charge and without penalty, at any time before the Kit is dispatched for delivery, by notifying CREDIX or the Seller via any available channel (WhatsApp, USSD, Customer Service). Any deposit already paid will then be refunded in full. 

Once the Kit has been dispatched or a delivery attempt has been made, cancellation is governed by the provisions of Article 7 (Delivery) relating to failure to meet the delivery deadline attributable to the Seller, and by Article 9 (Warranty) for any non-conformity noted on receipt.  

The Beneficiary irrevocably authorises, for each instalment shown in the repayment schedule, the automatic deduction of the amount due from their MoMo Wallet, in accordance with the individual direct debit authorisations they confirm upon signing or, at the latest, upon delivery. These authorisations are activated on the confirmed delivery date (D0) and executed by Mobile Money Corporation (MMC), via the dedicated Open Vendor Account (OVA), on behalf of the Seller. 

In the event that a direct debit fails on the due date, the Beneficiary authorises a further attempt to collect the payment in accordance with the terms set out in Article 10. 

This authorisation extends to all other e-wallets that the Beneficiary may hold with operators. The number of authorised direct debits may not exceed the deposit and the number of instalments due under this contract, plus any retry attempts in the event of a failed debit. 

Delivery takes place within a maximum of 48 hours from the time the deposit payment is confirmed. The credit is activated (Day 0) as soon as the Beneficiary confirms, via the  Platform, that they have received the Kit; direct debits only commence from the date of this confirmation. 

The Recipient’s location may be tracked upon delivery, solely for the purposes of verifying delivery and preventing fraud, in accordance with the terms of Article 12. 

In accordance with Articles 72 et seq. of the OHADA Uniform Act on the Organisation of Security Interests, the Kit remains the exclusive property of INFOTECH SA until full and final payment of the price has been made. The transfer of risks (loss, damage, theft) to the Beneficiary takes place upon delivery, notwithstanding this retention of title. 

In the event of persistent non-payment following the completion of the recovery measures set out in Article 10, the Seller may request the amicable return of the Kit or, failing agreement, seek its return through any legal means, without prejudice to any sums already paid by the Beneficiary and to the rules of public policy protecting the consumer. No repossession by force, coercion or entry into the Beneficiary’s home is permitted.

9.1 Contractual warranty 

The Kit is covered by a contractual warranty from the Seller for 3 (three) months from the date of delivery, against any manufacturing defect, under normal conditions of use. This warranty is in addition to, and does not replace, the statutory warranty of conformity and the warranty against hidden defects provided for under Cameroonian law and the applicable OHADA law.  

9.2 Complaints on delivery 

Any apparent fault upon delivery (leakage, incorrect weight, condition of the kit) must be reported immediately to the delivery driver or, at the latest, within 72 hours of delivery; otherwise, the kit shall be deemed to have been delivered in good order. This 72-hour period does not affect the Recipient’s rights under the statutory warranty against hidden defects, which remain applicable beyond this period in accordance with the provisions of ordinary law. 

9.3 Suspension of direct debits in the event of a fault 

In the event of a fault or non-conformity covered by the warranty and reported within the specified time limit, the Beneficiary may request the temporary suspension of the corresponding direct debits, pending the resolution of the dispute by the Seller. The processing of the report does not, in itself, suspend the obligation to repay undisputed instalments; however, where the reported fault is confirmed as genuine and attributable to the Seller and remains unresolved beyond a reasonable period, the recovery measures set out in Article 10 shall be suspended for the relevant Contract until the matter is resolved. 

In the event of non-payment of an instalment by its due date, the Beneficiary will receive automatic reminders via SMS and/or WhatsApp, followed by a further attempt to collect the payment. If the payment is more than 7 days overdue, the Beneficiary may be contacted by an agent to discuss postponing or restructuring the repayment schedule. 

Before the case is referred to a debt collection agent (following a payment arrears of more than 30 days that has not been settled), the Beneficiary receives a final written notification (via SMS and/or WhatsApp) stating the outstanding amount, a final deadline for settlement which must be at least 7 (seven) days, and the consequences of continuing to default. Any referral to physical debt collection without this prior notification shall be of no effect. 

The case may then be subject to a recovery order entrusted to a designated agent, who will act courteously in all circumstances, without the use of physical force or harassment, at reasonable times, clearly identifying themselves and without disclosing the existence of the debt to any uninvolved third party. Each visit is documented (date, time, report, time-stamped photographic evidence where applicable). 

In the event of persistent non-compliance, the Beneficiary may have their access to the MoMoKash Platform restricted for a period of 12 months, subject to review upon reasoned request, without prejudice to the legal remedies available to the Seller for the recovery of the outstanding balance and/or the return of the Kit in accordance with Article 8. Any return of the Kit other than by voluntary handover by the Beneficiary may only be obtained through documented amicable means or through legal proceedings; no forced entry or seizure by coercive means is permitted. 

This contract is signed electronically when the Beneficiary confirms a 6-digit OTP (One Time Password), sent by text message and valid for 10 minutes. This electronic signature has full legal and probative value in accordance with Cameroonian Law No. 2010/021 of 21 December 2010 governing e-commerce in Cameroon. It is time-stamped and archived by CREDIX.CAM SA on behalf of the Seller. 

The Beneficiary gives their free, informed, specific, unambiguous and express consent to the collection and processing of their personal data (identity, contact details, geolocation at the time of delivery, MoMo transaction history) for the purposes of creditworthiness assessment (scoring), the administration of this contract, delivery and, where applicable, debt recovery, in accordance with Law No. 2024/017 of 23 December 2024 on the protection of personal data in Cameroon, and, with regard to cybersecurity aspects, Law No. 2010/012 of 21 December 2010. 

The Seller is responsible for processing this data; CREDIX.CAM SA acts as a technical data processor in connection with the operation of the Platform. The data is retained for the duration of the repayment schedule, plus 5 years, after which it is deleted or anonymised, without exceeding the maximum period provided for by Law No. 2024/017. The Beneficiary has the right of access, rectification, erasure, data portability and objection, which may be exercised by contacting CREDIX.CAM SA, the Seller or, once operational, the competent Cameroonian data protection authority. No transfer of this data to a third country shall take place without the safeguards and authorisations required by Law No. 2024/017.3>4> 4>

In the event of fraud, double charging, hacking or misappropriation attributable to the MoMoKash Platform, the Beneficiary will be reimbursed in full for the loss suffered within 72 hours, without prejudice to any other legal remedies available to them under ordinary law. 

The Beneficiary may lodge a complaint regarding any aspect of this contract (disputed amount, non-conformity of the Kit, conduct of a delivery or collection agent) with the Seller or CREDIX, via WhatsApp, USSD or any other Customer Service channel. 

Receipt of the claim is acknowledged within 48 hours; a substantive response is provided within 15 working days. Where additional time is required (particularly in the event of an investigation involving the Seller), the Beneficiary is informed of this, along with an estimated timeline. 

The Seller’s liability cannot be excluded or limited in the event of fraud, wilful deceit or gross negligence, nor for any liability that cannot be lawfully excluded under Cameroonian law. Subject to this proviso, neither the Seller nor CREDIX shall be held liable for any losses arising from circumstances beyond their reasonable control, including a failure on the part of a telecommunications operator, MTN Mobile Money or any other third-party service provider, provided that reasonable efforts are made to restore the service. 

A dispute between the Beneficiary and their mobile network operator does not, in itself, exempt the Beneficiary from their obligation to repay the sums due under this contract. 

This contract is entered into in accordance with Cameroonian Law No. 2011/012 of 6 May 2011 on consumer protection, which guarantees, in particular, the right to clear and fair information, product safety and the right to make a complaint. 

This contract is governed by the law of the Republic of Cameroon and, in the alternative, by OHADA law. In the event of a dispute, the parties shall seek an amicable resolution within 30 days of notification of the dispute. In the absence of an amicable settlement, the dispute shall be brought before the competent Cameroonian courts in Yaoundé; however, in the case of a claim brought by the Beneficiary where the amount in dispute does not exceed the applicable threshold for the simplified procedure / small claims procedure in force,  the Beneficiary may alternatively bring the matter before the competent court in their place of residence, without prejudice to recourse to the mediation procedures provided for by Law No. 2011/012. 

I certify that the information provided above is accurate and confirm that I have read and accepted the terms and conditions of this credit sales agreement, in particular: the fixed price of the Kit, the absence of interest, retention of title until full payment has been made, the commitment to repay by direct debit from my MoMo Wallet, and the processing of my personal data as described in Article 12.  

I authorise the amount to be debited from my MoMo Wallet on each agreed due date, on the date it becomes payable. 

By clicking ‘Submit’ below, I confirm that I accept these terms and conditions.

1. PURPOSE
These Terms and Conditions of Use (TCU) constitute a contractual document governing the terms of interaction between the provider of the AIRKASH service and its users. This is a standard-form contract. Users of the service may choose to accept or reject these terms in their entirety, but may not negotiate their content. These T&Cs bind the user and the operator to comply strictly with their contents.
2. PREREQUISITES
Please read these CGU carefully before you start using the AIRKASH service. By using the service, you confirm that you have read and accepted these T&Cs without reservation. If you do not accept these terms, please do not use this service:

•  Age requirement: You must be over 21 years of age.
• Territory: This service is intended exclusively for persons located within Cameroon.
• Restrictions: The AIRKASH service may be refused to residents of conflict zones.

Acceptance of the Terms and Conditions takes place electronically during the subscription process:

• On the WhatsApp channel: Via a dedicated tick box.
• On the USSD channel (via the short code *126# or *036#): By giving consent to the transmission of data and confirming with the customer’s MoMo PIN.

This acceptance grants the AIRKASH service (via Mobile Money Corporation) the right to initiate an automatic debit from the customer’s MoMo Wallet in the event of a loan not being repaid by the due date.

CREDIXCAM S.A. reserves the right to amend these terms and conditions. Updated versions will be published on the credixcm.com website. Any use of the service following such amendments constitutes the customer’s tacit acceptance of them.

• AIRKASH: a micro-loan service for the purchase of airtime
• Eligible Item: The product financed exclusively by the AIRKASH loan, namely airtime units.
• AIRKASH Loan: An ‘earmarked loan’, the funds from which never pass through the Customer’s Wallet and are disbursed directly via API to the Eligible Item.
• MoMoKash Eligibility Limit: The maximum outstanding credit limit shared between standard MoMoKash cash loans and AIRKASH loans. Any outstanding balance on one reduces the borrowing capacity on the other by the same amount.
• MoMo Wallet: The MTN user’s Mobile Money e-wallet.
• Direct Debit: An unconditional automatic debit triggered from the customer’s MoMo Wallet if voluntary repayment is not made from the 8th day onwards.
• FSP (Financial Service Provider): Partner financial institution, holder of the credit licence and bearer of the risk.
• CREDIX / CREDIXCAM S.A. system: Technology platform providing credit scoring, lending decisions and management of the application solution. 

The granting of AIRKASH-designated loans is the responsibility of financial institutions (FSPs) authorised by COBAC (the regulatory body for the CEMAC zone), using the technology platform provided by CREDIXCAM S.A. and the payment infrastructure of Mobile Money Corporation (MMC).

1. Service subscription and user permissions

Subscribing to the AIRKASH service requires the following express consents from the customer:

• Transmission and processing of data: The client explicitly and separately consents to the transmission of his personal data to CREDIXCAM SA for the purposes of scoring and evaluating his creditworthiness.
• GSM Access and Telemetry Authorization: The customer authorizes the sharing of their consumption and connectivity data (MTN consumption telemetry) to enable proactive credit proposals (particularly at the 90% usage threshold of their credit).
• Auto-Debit Authorization : Before any disbursement, the customer must provide explicit and separate consent authorizing MMC to automatically debit their MoMo Wallet from the 8th day in case of voluntary default of payment.

2. Characteristics and management rules of the AIRKASH Loan

• Exclusive use: The funds are used solely for communication credit. They are never deposited as cash into the Wallet.
• Maximum duration: The loan is granted for a maximum period of 7 days .
• Interest rate: The applicable rate is 1% excluding VAT per day, capped at 7 days .
• Stacking : AIRKASH loans can be stacked together, within the strict limit of the customer’s overall MoMoKash Eligibility Ceiling
• No penalties: Unlike cash credit, no fixed late payment penalty is applied to the AIRKASH product.

The customer can request the service via two channels in a fully self-service format:

1. ’s WhatsApp Business Chatbot .
2. The interactive USSD menu via the short code *126# or *036# .

A transaction confirmation via SMS is systematically sent to the customer after each successful disbursement of the loan to their communication balance.

1. Voluntary Repayment (Day 1 to Day 7)

The customer has complete freedom to make a voluntary, early, full or partial repayment at any time during the 7-day loan validity period. Repayments are applied first to the principal , then to accrued interest, as required by law.

2. Automatic Recovery (Starting from Day 8)

If the debt is not fully settled by the 7th day, the automatic debit mechanism will be activated from the 8th day . This debit will be unconditionally applied to the customer’s MoMo Wallet , to any available funds or balance, and to all other bank accounts belonging to the customer until the debt (principal + accrued interest) is fully extinguished.

3. Non-reimbursement and Regulatory Fund

In the event of a prolonged default, the user’s case is managed according to the platform’s risk management rules. The resulting financial losses are covered by a dedicated Regulation Fund , financed by 20% of the service’s reimbursement revenue . Users in prolonged default are subject to a reduction in their MoMoKash Eligibility Limit or service suspension.

In accordance with current legislation regarding the protection of personal data in Cameroon, CREDIXCAM SA is committed to securing the data collected (credit profile, transaction history, telemetry data). The use of this data is strictly limited to the purposes of scoring , risk assessment, and granting AIRKASH credit. Rights of access, rectification, or objection can be exercised by contacting the Data Protection Officer of CREDIX (dpo@credixcm.com).

Neither the lending Financial Institution, nor CREDIX, nor MMC can be held responsible for service interruptions, technical bugs of the APIs or failures of the operator’s GSM network preventing the instant disbursement of communication credit or the repayment of the debt.

These Terms and Conditions are governed by Cameroonian law and the financial regulations of the CEMAC zone. Any dispute arising from the interpretation or performance of this contract, if not resolved amicably by the dedicated customer service departments, will be brought before the competent courts of Cameroon.